Octopus Energy Review

Octopus Energy has topped UK energy customer surveys in 2020. With a Customer Satisfaction Rating of 92%, the Energy Supplier of the Year Award for 2020 went to Octopus. Adding to their feat are top awards in the Best Customer Service, Easiest to Switch, and Best Online Experience categories.

A Brief History Of Octopus Energy

Octopus Energy started in 2016 and introduced renewable electricity which enabled UK customers to enjoy continuous supply at very affordable rates. The company offers personalised service, zero exit fees, transparent pricing, a year-on-year plan renewal, and to offset gas usage. When it comes to customer service, Octopus Energy has a team of specialists who are dedicated to responding to customer calls and emails promptly.

Customers are given free access to the company’s website where they can adjust entries (dates and amounts) to the direct debit feature, enter current meter reading, manage email, schedule the installation of a smart meter, and request for a credit refund.

The 3 Types Of Tariffs Levied By Octopus Energy

There are 3 different types of tariffs offered by Octopus Energy:

• Octopus Tracker Tariff – Rates are based on the wholesale price of energy per day.
• Agile Octopus Tariff – Pricing is based on half-hourly rates.
• Octopus Go Tariff – The night rates were lowered so customers who own electric vehicles can charge at affordable rates.

What Were The Price Adjustments Made By Octopus in Previous Years?

Last year, Octopus Energy lowered the rate of its Flexible Octopus tariff by £30 per year. A 2% price adjustment for electricity and 4% for gas was implemented due to the decrease in the wholesale cost of energy. Back in 2018, Octopus Energy raised its Standard variable tariff rates for the third time in October totalling to a 17% increase.

What About Octopus Energy Electricity and Gas Tariffs?

Octopus Energy offers fixed or variable plans for renewable energy to customers. There is also a plan that offers a combination of gas and electricity tariffs.

These tariffs are also applicable to consumers using Economy 7 meters. Customers also have the option to get a gas and electricity plan that comes with a prepayment meter.

What Is Octopus Energy’s Position On Renewable Energy?

Octopus Energy is committed to reducing the carbon footprint. It supplies 100% renewable energy which is generated from solar and wind power. The company encouraged more customers to switch to Octopus’ low-carbon energy plan thereby, reducing carbon emission by 26,900 tonnes.

What does this mean? Octopus helped prevent that much CO2 from damaging the atmosphere. Octopus Energy and M&S Energy Tie-Up
In 2018, Octopus Energy inked a deal with Marks & Spencer (M&S Energy) to implement an innovative and tech-laden approach to customer service.

Octopus Energy and Iresa

In July 2018, Iresa customers were notified by OfGem about the cessation of Iresa’s operations. OfGem appointed Octopus Energy as the supplier to take over the 95,000 customers of Iresa to ensure the continued supply of electricity. Octopus Energy offered competitive tariff rates and honoured credit balances of existing customers.

Acquisition Of Affect Energy

Octopus further expanded its coverage when it acquired Shoreham-based Affect Energy in September 2018. The 22,000 customers of Affect Energy were absorbed by Octopus.

Contact Octopus Energy

Octopus energy has multiple ways you can contact them. Here are the contact details for Octopus energy business:

Octopus Energy Contact Number

Below we detail out the different department contact telephone numbers for business and domestic:

Business Contact Number

Octopus energy business customers can contact the company on 0330 808 1080. Lines are open 9am to 5pm from Monday to Friday.

Domestic Customer Contact Number

Octopus energy domestic customers can contact the company on 0808 164 1088. Phone lines open 9am – 5pm Monday to Thursday, and 9am – 4pm on a Friday.

Email

For general enquiries to Octopus energy you can use the following email address: [email protected]

By Post

To contact the company in writing by post use the following postal address: Octopus Energy, UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN

Online Social Media

X (formerly twitter) – https://x.com/OctopusEnergy

Facebook – https://www.facebook.com/octopusenergy/

Instagram – https://www.instagram.com/octopusenergy/

Linkedin – https://www.linkedin.com/company/octopusenergy/

TikTok – https://www.tiktok.com/@octopusenergy

Bluesky – https://bsky.app/profile/octopus.energy

Octopus Energy Business Locations

Octopus energy has many brick and mortar business locations throughout the UK covering sales centres, operations and official registered business address:

Birmingham

The company operates a sales hub from the following address:

Octopus Energy Suite 1.01 Imperial and, 23 Whitehall, Colmore Row, Birmingham B3 2BS, United Kingdom

Hinckley

The company operate a warehouse from the following address: Unit 4 Avery Way, Park, Burbage, Hinckley LE10 3FF, United Kingdom

London

The companies main operations are located at the following address: 5th Floor, United Kingdom House, 164-182 Oxford St, London W1D 1NN, United Kingdom